Refund policy
Refund & Return Policy — Hanis Household
Customer satisfaction is important to us. If you experience any issue with your order, we are here to help.
Return Eligibility
You may request a return or exchange if:
- You received a damaged product
- You received the wrong item
- The product is missing parts or defective
Return Request Time
Customers must contact us within 24–48 hours of receiving the order.
Non-Returnable Items
The following items may not be eligible for return:
- Used products
- Opened cosmetics or personal care items
- Products damaged by customer misuse
Refund Process
Once the issue is verified, we may offer:
- Product replacement
- Store credit
- Partial or full refund (depending on the case)
Refund Timing
Approved refunds are usually processed within 5–7 working days.
Return Shipping
In cases of damaged or incorrect items, return shipping costs may be covered by Hanis Household.
Order Cancellation
Orders can only be canceled before dispatch.
Proof Requirement
Customers may be asked to provide:
- Product photos
- Parcel images
- Order details
Contact for Returns & Refunds
📧 shahzaibahmed16969@gmail.com
Delivery Partner
🚚 PostEx